How To Place An Order

How to Shop & Place an Order

Shopping with Lovecraft is quick, simple and discreet. Follow the steps below to place your order online.

Shopping

Step 1 — Browse & Add to Cart

Browse our categories and product range and click on any product to view its description, features and available options.

When you have found something you would like to purchase, click “Buy Now” or “Add to Cart”. You can continue browsing and adding products to your cart until you are ready to check out.

Step 2 — Review Your Shopping Cart

Your selected products will be saved in your Shopping Cart.

When you are ready to place your order, click the cart icon at the top-right of the website and select “Checkout”.

Before proceeding, carefully review your order to make sure that:

  • You have selected the correct products and quantities.

  • Any available product options or variations are correct.

  • Your delivery address is correct.

  • Your contact details are correct.

If you need to make changes, you can do so before completing checkout.

Checkout

Step 3 — Enter Your Details

The checkout process is quick and straightforward.

Enter your billing details and your shipping/delivery address. If your delivery address is the same as your billing address, you do not need to enter it separately.

Next, select your preferred delivery method and payment method.

Please ensure that your email address and mobile number are entered correctly, as we use these details to communicate important information about your order and delivery.

Step 4 — Create an Account or Checkout as a Guest

During checkout, you can choose whether you would like to create a Lovecraft customer account.

An account allows you to make future purchases more conveniently and access your order information.

If you prefer not to create an account, simply untick the account-registration option and continue checking out as a guest.

Payment & Order Confirmation

Step 5 — Place Your Order

Once you have entered your details and selected your delivery and payment methods, carefully review your order and click “Place Order”.

Your next step will depend on the payment method you selected.

Credit/Debit Card:
If you select card payment, you will be securely redirected to PayFast to complete your payment. Follow the instructions on the PayFast payment page and enter your card details there.

EFT / Bank Deposit:
If you select EFT or bank deposit, your order confirmation page will display our banking details together with a unique payment reference/order number. Please keep these details for your records.

You will also receive an order confirmation email containing the relevant order information.

Step 6 — Send Us Your Proof of Payment

For EFT or bank deposit payments, please send your proof of payment to us after making the payment.

Including your order number or payment reference with your proof of payment helps us identify and allocate your payment quickly and can speed up the processing and dispatch of your order.

If you paid by card through PayFast, there is nothing further you need to do once your payment has been successfully completed.

Important: An order paid by EFT or bank deposit will only be dispatched once the payment has been received and verified.

Order Processing & Delivery

Step 7 — We Prepare Your Order

Once your order has been successfully placed and payment has been received or confirmed, our team will process and prepare your parcel for dispatch.

All available stock is held by Lovecraft, which means products shown as available are generally ready for dispatch without waiting for stock to arrive from a supplier.

Step 8 — Discreet Delivery

Your order is packaged discreetly and securely, without unnecessary information on the outside of the parcel revealing the nature of your purchase.

Once your order has been dispatched, we will provide you with the relevant tracking or waybill number and the courier’s tracking information where applicable.

You can then use the tracking details to monitor the progress of your delivery.

Delivery Times

Courier delivery is generally very quick.

For deliveries to major centres, parcels will typically arrive within approximately 24 hours of dispatch, excluding weekends and public holidays.

Delivery times to outlying areas may take longer, and courier delivery times can vary depending on the destination, courier network and circumstances beyond our control.

Please note that the delivery period begins after your order has been processed and dispatched, not when the order is first placed.

Frequently Asked Questions

Is my purchase discreet?

Yes. We understand that privacy and discretion are important to our customers. Orders are packaged securely and discreetly for delivery.

Can I change my order after placing it?

If you need to change or add something to your order, please contact us as soon as possible. We will do our best to assist, but once an order has been packed or dispatched, changes may no longer be possible.

Can I cancel my order?

Please contact us as soon as possible if you wish to cancel an order. Cancellation may not be possible once the order has been processed, packed or dispatched. Any applicable refunds will be handled in accordance with our Returns & Refunds Policy.

I haven’t received my order confirmation email. What should I do?

First, check your spam, junk or promotions folder. If you still cannot find your confirmation, contact us with the name, email address and/or order details used when placing the order and we will assist you.

My payment was made but my order still shows as unpaid.

If you paid by EFT or bank deposit, please send us your proof of payment together with your order number. This allows our team to identify and allocate the payment.

Bank payments can sometimes take time to reflect in our account.

My parcel hasn’t arrived. What should I do?

Check the tracking information provided when your order was dispatched. If the tracking information indicates a delay or if the parcel appears to be missing, contact us and we will assist with the courier.

Can I collect my order?

If a collection option is available for your order, the available collection details will be provided during checkout or by our team.

What happens if an item is out of stock?

We make every effort to keep our online stock information accurate. If an item becomes unavailable after an order has been placed, we will contact you to discuss the available options before proceeding.

Can I order products that are not currently listed on the website?

If you are looking for a particular Lovecraft product that you cannot find on the website, please contact us. We may be able to assist or advise when the product is expected to become available.

Is it safe to pay online?

Online card payments are processed through our secure payment gateway. Lovecraft does not require you to send your card details to us by email or message.

Never send your card number, CVV or online banking login details to anyone claiming to be assisting with your order.

Need Help With Your Order?

If you experience any difficulty placing an order, making payment, or tracking your delivery, please contact our customer service team.

When contacting us about an existing order, please include your order number so that we can assist you as quickly as possible.

Lovecraft — quality products, discreet service and putting the customer first.